【杭州】【内推】小而美的外企招聘技术支持Support工程师
本人就职于MicroStrategy多年，是资深技术人员。欢迎大家找我内推。
· 内推是最有效、直接、快速的求职方式，HR 会优先筛选内推简历; 如果技术及工作经验极度匹配的话，会直达技术负责人过目。
· 我会全程跟进，及时提供前期准备，笔试，面试意见，当天反馈信息，让你离理想的职位更近一步。
· 整个内推流程 免费，免费，免费。（如果内推成功即录用，我也会收到一笔内推金。）
想了解更多MicroStrategy，比如我们公司是做什么的，做的怎么样，可以看这个公众号文章：
here
有任何疑问都可以联系我
如果已经从其他渠道投递过简历，恕不能再次内推。
软件开发都是社招职位我就不贴了，这次招聘的是云技术支持工程师/专家，技术支持工程师。 可以应届生， 英语溜，理工科背景。
✔️ 理工科背景+优秀的英语能力(需和国外BI专家级别对接~)
✔️ 经验不限，感兴趣的童鞋别犹豫! (欢迎2020/2021届应届生)
以下是正儿八经的介绍，和职位详情。
【招聘单位】
微策略MicroStrategy是全球最大企业级商务智能及分析平台供应商 (NASDAQ : MSTR)。自1989年创建之日起，微策略一直是全球商务智能软件的领导者。公司的软件产品广泛应用于海量数据的分析与处理，成为客户商业活动、经营运作、计划决策中不可缺少的一部分，客户遍及财富500强以及许多政府部门和教育机构。微策略总部位于美国首都华盛顿毗邻的Tysons Corner VA。目前拥有超过2000名员工，分布在全球20多个不同的国家和地区。
微策略中国研发中心MicroStrategy China Technology Center（简称CTC）是微策略全球最大的海外研发中心和技术支持中心，创建于2007年，目前拥有300多名员工。CTC坐落在美丽的杭州西子湖畔，办公环境优雅舒适。90%以上的技术工程师拥有海内外知名大学的硕士或博士背景。作为全球最大的海外研发中心，CTC的工程师全程参与到核心产品的设计、开发与测试，是微策略全球技术团队中最重要的力量。
【薪资待遇】
美资外企, 薪资优渥，上班不打卡，弹性工作制。20天带薪年假，10天带薪病假。由于疫情，多提供2天带薪假期，并报销200美元的办公用品。 周一在家工作。
完善的福利制度：法定五险一金，优质的商业医疗、人身意外等综合保险计划，同时我们为员工的家人提供附加的商业医疗、意外保险，确保员工及家人的综合医疗及意外保障，还有年度体检、节日贺礼、入司周年礼、生日大礼包及各种祝福奖励
work life balance, 工作氛围好，环境佳，每天研磨咖啡，新鲜水果，私教上门授课那是标配！
更有去美国或者波兰工作交流的机会，还等什么呢，赶紧上车呀！
【工作地点】
杭州黄龙万科中心A座
【内推邮箱】
内推邮箱 343471829@qq.com
中英文简历均可。如果已经从其他渠道投递过简历，恕不能再次内推。
【职位详情】
- Support Engineer
The Role:
MicroStrategy Technical Support ensures the success of our customers’ investment in our technology. This dedicated and uniquely talented team of engineers provides unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support. The group’s mission is simple: maintain the continuity and efficiency of MSTR BI solutions through a range of options from access to product-specific knowledge bases, to access to 24x7 product experts, to the extension of dedicated support engineers, etc. The department offers four levels of services: Standard Support, Extended Support, Premier Support, and Elite Support. Wherever your skill level lies and your ambition pushes you, there is a place for you as part of this high-energy, collaborative team.
Job Description:
· Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies.
· Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
· Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
· Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
· Prioritize and communicate product defects and enhancements to development teams.
· Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums.
· Enhance personal and professional growth by participating in Internal Training Programs, which offer a five-week technical orientation program as well as weekly training seminars for all team members.
Qualifications:
· Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science, etc.).
· Strong technical and analytical skills.
· Excellent communication skills
· Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus.
· Database (SQL, RDBMS) knowledge is a plus.
· Customer service experience is a plus.
- Cloud Product Specialist
Job Description:
· Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities.
· Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure.
· Design for quality, robustness, and performance, with common principles, patterns, and best practices.
· Identify and drive opportunities for improving the MCE service and infrastructure maintenance/management.
· Direct support for customer upgrades, strategic customer escalations, and feature validation.
· Customer escalations resolution and preventative maintenance for lessons learned.
· Design and run automated tests. Continuously improve software development, building, testing, and deployment processes.
· Collaborate with and support other engineers within the team and from other teams in China, the United States, and Poland.
Qualifications:
· BSc/MSc in Computer Science, Computer Engineering, Software Engineering or a related discipline preferred.
· Strong troubleshooting, technical and analytical skills.
· Excellent communication and technical mentoring skills.
· MicroStrategy Platform troubleshooting knowledge; platform usage or administration knowledge.
· Previous experience with customers is required.
· A Proven combination of Python, Ansible, Jenkins, and PowerShell experience is required.
· Experience with RedHat, Amazon Linux, and Windows is highly preferred.
· Experience with deployments in AWS or Azure is highly preferred.
· Solid understanding of web and internet architectures. REST and microservices practices are highly preferred.
· Good communication skills in English and the ability to work as part of a team.
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